🔐 Help center / 13
App passwords vs wallet recovery
Forgetting an app passcode is different from losing your recovery phrase. The right next step depends on wallet access and the quality of your backup.
A practical walkthrough
Follow these checks in order
Identify what was lost
Separate device passcode, app unlock code, and wallet recovery phrase.
Do not erase data impulsively
Before reinstalling or clearing storage, confirm that a verified offline backup exists.
Choose a trusted recovery path
Use the app’s verified restore flow only when you understand the consequences.
Check recovered accounts
Compare known addresses and networks; never send secrets to password recovery services.
SECURITY BOUNDARY
Knowing when to pause is part of wallet security
If a network, permission, or phrase request differs from what you expected, stop and verify through an independent, trusted channel. Never sign just because of a timer or an urgent message.
01 / 02 / 03Verify the source → Review details → Proceed
Never enter recovery credentials into an unfamiliar page.