Recover a wallet safely
Wallet recovery should happen only inside a verified app on a trusted device. No support agent needs your complete recovery phrase.

Follow these checks in order
Prepare the device
Use an updated, trusted device and turn off screen sharing or remote access.
Open the recovery flow
Choose restore in the verified application, not a link sent by a stranger.
Enter words in order
Type the phrase only into the trusted local recovery screen.
Check expected addresses
Verify accounts and networks before assuming funds are missing or trying another method.
SECURITY BOUNDARY
Knowing when to pause is part of wallet security
If a network, permission, or phrase request differs from what you expected, stop and verify through an independent, trusted channel. Never sign just because of a timer or an urgent message.
Never enter recovery credentials into an unfamiliar page.