FAQ / HELP CENTER
Questions worth asking before you act
Clear guidance on recovery credentials, networks, installation checks, transfer reviews, and phishing awareness.
NINE COMMON QUESTIONS
From credentials to transfers
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This site explains self-custody principles. Verify the actual product’s key handling and software provenance before relying on any custody claim.
Live balances and transaction broadcasts generally need a connection. Offline backup and some credential management tasks do not.
Write it down privately, verify the order, and store it securely offline. Avoid screenshots, cloud notes, chat messages, or shared documents.
A private key usually authorizes an account. A recovery phrase may restore a set of wallet accounts. Neither belongs in a support message.
Check your offline backup first, install a verified application, restore on your own device, and confirm expected addresses and networks.
Check the token contract and blockchain network. Identical token symbols may represent different assets across networks.
Confirm recipient, network, token, amount, fees, and signing permissions. Pause when uncertain and consider a small test.
Examine the complete domain, installer provenance, and permission prompts. Avoid packages sent by unsolicited contacts.
Watch for lookalike links, urgent prompts, surprise airdrops, and any request for secret phrases. Reject signatures you do not understand.
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Verify the source and your device first. Back up your credentials offline before managing assets.
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